Employee Engagement Manager (EEM) gives agents control over schedules with mobile self-service tools and automated intraday adjustments.View DemoRequest a Quote
Workforce harmony in action
Automate staffing tasks and improve schedule flexibility while driving coverage, performance, and retention.
Prevent dips in performance with timely notifications that help agents self-correct and stay focused.
Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.Watch the demoContact Sales
Workforce Management Automation: FAQs
The world’s best brands trust NiCE to power 15B+ interactions a year
Drive engagement with automation
Automate intraday tasks, empower employees with self-service, and optimize staffing adjustments anytime, anywhere.
NiCE EEM is an intraday command center for workforce management, powered by AI-enabled business rules and insights. It gives agents mobile self-service tools to adjust schedules, trade shifts, and request time off while it quietly automates staffing updates in the background.
EEM automates real-time staffing changes, so your service levels stay on track even when demand shifts. Agents can manage their own schedules, and leaders can see the impact instantly without manual approvals or bottlenecks.
With EEM’s mobile app, agents can swap shifts, pick up extra hours, or request time off from their phone. They see updates instantly, so they can plan life around work without waiting for a manager’s reply.
By giving agents more control over their schedules and rewarding flexibility, EEM helps them feel valued and in control. Happier agents are more likely to stay, which keeps experience levels high and hiring costs low.
EEM can create real-time alerts for Adaptive Events and automatically adjust an agent’s schedule when they need a break, while keeping overall schedules for the day on track.
Meet SLAs with flexible staffing
Adjust schedules in real time, empower agents through self-service, and align staffing to demand.
Manage schedules from anywhere
Enable agents to manage their schedules with self-service tools for shift trades, time-off, extra hours, and KPI visibility.
Automate actions with AI rules
Use AI to create and manage business rules, automating actions while providing full visibility into staffing impacts.
Give agents more control
Reduce attrition by offering employees flexibility in their schedules and involving them in the scheduling process with self-service tools.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
