Do you ever feel like you're stuck in an endless cycle of impersonal customer service interactions? The repetitive, automated digital chatbots and “helpful” virtual agents leave us craving a true human connection.
AI is in the news more than ever, thanks to ChatGPT and generative AI. Businesses across all industries are in the process—or have already—made plans to strategically invest in AI.
Your customer base has grown, and so too has the number of employees required to keep up with critical customer service needs. It’s time to move past spreadsheets and your homegrown solution, which simply aren’t sophisticated enough.
Demand for stellar, empathetic customer service is 24/7, and this week is a good time to celebrate all of the hard work that goes into helping customers day in and day out.
What makes someone a hero? Is it the amazing powers that they possess? Or the costume they sport? It may be just the character of their person and the things that they do that make a hero.
As our CEO Barak Eilam recently said, we’re amid a “technology super wave of far-reaching consequences” simultaneously shaping the world and the CX space.
Economists might be ready to declare that the Great Resignation is largely over, but contact centers are grappling with the same talent challenges as they did before and during the pandemic.