As we approach the NFL’s Big Game, I am reminded that one of the signs of successful athletics teams is they don’t rest on their laurels once they win a game or award.
CXone Mpower
The enterprise AI platform for orchestrating human and AI Agents to automate service, augment work, and accelerate intelligent experiences at scale.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
By Industry
Industry focused solutions built to elevate experiences in the moments that matter most.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Meet NiCE Cognigy
Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.
Platform Overview
Complete AI platform for customer service automation
Purpose-built AI for CX
Powering smarter CX with AI-driven insights and automation.
Cloud Architecture
Innovative cloud-native foundation to rapidly scale extraordinary CX
Voice as a Service (VaaS)
Crystal-clear, scalable voice interactions for effortless interactions
Capabilities
Solutions
Support & Assistance
Workflow Orchestration
Workforce Augmentation
Service Automation
By Business Initiative
Integrations & Custom Solutions
Integrations & Custom Solutions
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Specialized AI Copilots
Elevate human performance with specialized AI copilots for every role.
Workforce Engagement Management
Elevate employees, adapt to flexible work, and meet expectations - without compromise.
Automated Summary
Instantly summarize interactions to accelerate resolution times and efficiency.
Intelligent Virtual Agent
Boost self-service satisfaction and conversion with conversational AI agents.
Experience Optimization (XO)
Synthesize real customer conversations to identify your top automation opportunities.
AI Agents
Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
Grow Revenue
Boost conversions and win rates to accelerate growth
Engage & Empower Employees
Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on interactions across the journey
Drive Digital Transformation
Integrate digital technology at the center of CX
Small and Medium Business
Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
As we approach the NFL’s Big Game, I am reminded that one of the signs of successful athletics teams is they don’t rest on their laurels once they win a game or award.
NiCE is lucky to have an abundance of riches—I’m speaking of data, of course. Through our proprietary AI built just for CX, we’ve gathered data for over three decades amounting to billions of interactions.
2024 is the year of AI, and NiCE is leading the way with new capabilities using its purpose-built AI, Enlighten.
A few days ago, I was asked to send a fax to a government agency. I couldn’t believe my ears. Sending a fax these days is like sending a pigeon. I wasn’t even sure where I’d find a fax. Then I thought about how many companies put their customers through a similar experience…. maybe not by asking them to fax, but by not allowing them to message.
I dream with my eyes open… so do my fellow executives here at NiCE. It’s the only way I can explain our ability to constantly innovate and repeatedly stay ahead of the curve with our customer service solutions. We saw that the future is cloud back in 2017 when we were the first to launch CXone, the world’s no. 1 cloud customer experience platform. We visualized what a huge impact automation would have on customer experience and employee productivity when we unveiled NEVA, the world’s first employee virtual assistant. But I’m not writing this blog post to highlight our achievements but rather demonstrate our culture of innovation which is how I believe we should live, work and dream. So, let’s fast forward to what the future of customer service will look like in 2019 and beyond.
