Helping organizations improve the workforce experience and accelerate automation in the contact center is one of our strategic priorities. NiCE is focusing heavily on growing our partner ecosystem to ensure our clients have access to cutting-edge technology and services across our platforms.
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Transforming customer experiences
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Organizations around the world are turning to robotic process automation (RPA) to become more agile and efficient in the face of increased demand and rapidly changing environments during the COVID-19 pandemic.
In light of the new work from home reality, more and more organizations around the world across various industries are discovering the power and value that robotic process automation (RPA) brings to their businesses.
As the world shrinks and is more connected, technology enables companies of all sizes to scale globally. Whether a European organization is looking to expand into other European countries, or a U.S.-based company is expanding across the pond, adapting products and brand awareness to multiple new markets and cultures is not only doable but is often necessary for growth and survival.
Facing heightened customer expectations, rising competition from digital disruptors, and the trial by fire of the Covid-19 lockdown economy, enterprises are looking to accelerate their digital transformation programs.
Did you know that Lassie received the very first pet insurance policy in the US in 1982? No? You may not even know much about pet health insurance itself. Even though it appears to have existed in other parts of the world for decades, it has been much slower to catch on in the US. Similarly, customer experience has always existed, even though we weren’t yet aware of its importance to companies and the products they sell.
Large-scale disasters lead to long-term change and the global C19 pandemic will be no exception. It has already forced the biggest players in finance, healthcare, airlines, retailing, telecom and their business process outsourcers to migrate tens of thousands of customer care agents from formal contact centers to home-office digs.