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When downloading an app, ever wonder about its privacy policy? What does access to your GPS, contacts, and photo gallery have to do with the app at all?

If Blondie’s number 1 hit ‘Call Me’ (released in 1980) was rewritten for today, it might have been ‘Let’s Chat,’ ‘Text Me’ or have alluded to some other method of communication. After all, today we’re just as likely to text, video call, or chat as place a phone call. And with more people (including regulated employees) working from home, using mobile phones, unified communications and instant messaging apps, these new ways of communicating are spilling over into work as well. The big difference is – regulated employee communications are subject to regulations.

During this uncertain era, it is more important than ever for enterprises to drive efficiencies and productivity in their businesses. One of the best ways they can achieve these ends is by adopting robotic process automation (RPA). RPA bots will automate routine processes on behalf of human employees, allowing the business to ‘do more with less’ by enabling the human workforce to concentrate on other added-value activities.

Contrary to popular belief, dialers are not used just for telemarketing. The right dialer can turn any inbound contract center into a powerful blended contact center to help accelerate business growth. The challenge is selecting the best dialer for the task at hand. This guide will review different types of dialers, and help you decide which dialer is best suited for you. We will also look at compliance risks associated with using dialers along with the many benefits a dialer can deliver.

It has been over five decades since Mick Jagger & Keith Richards penned the verse: “Hey, you, get off of my cloud. Don’t hang around cause two’s a crowd.”

In the COVID-19 era, contact centres are looking for extreme business agility to compete effectively. Being able to move faster and respond to changing market dynamics has never been more important. And, even though the threat from COVID-19 will eventually recede, new ways of working are unlikely to be going away.

Novelty. Habit. Routine. It’s the daily reinvention of life. Something that is novel today inevitably becomes routine.