Transforming the RPA Value Chain with Attended Automation

In 2018 we brought the world’s first employee virtual attendant (NEVA) to organizations world-wide, and now we continue to revolutionize the RPA industry with a ground-breaking offering – NEVA Unlimited.

It’s an auspicious time to kick-off 2020 and a new decade with our next innovative contribution to the automation market. NEVA Unlimited is designed to shine a light on the untapped and far reaching value of Attended Automation and accelerate successful adoption of this transformational technology across the globe. An all-inclusive package, NEVA Unlimited offers organizations a free and unlimited number of unattended robots  needed to drive value from attended automation projects. NEVA already includes additional value-added capabilities such Automation Finder (intelligent automated process discovery), Automation Studio (new generation automation development tool), OCR (Optical Character Recognition) for handling of unstructured data, and more. NICE is the only automation vendor in the market to provide these additional tools, in our NEVA license. We believe that an all-inclusive model that provides everything that our customers need for successful attended automation projects, will bring ease of use to the deployment and adoption of attended automation throughout the enterprise. This is what NEVA Unlimited is all about.

Attended automation is the next big wave in the world of RPA (and beyond), and it is a privilege to be at the forefront of this trend. You see, more sophisticated and intelligent attended automation technology is built into our DNA at NICE. We were in the business of attended automation and process optimization long before the RPA market was in full bloom, perfectly positioning us to trigger the next evolution of intelligent robotics. 

With global enterprises becoming accustomed to more traditional RPA technology (with its limited functionality) - unattended bots have become largely commoditized. While their limited value is becoming more apparent, it’s no surprise that organizations that focus only on unattended automation, have hit a threshold when it comes to actualizing the full value from their RPA investments. The time to transform the RPA value chain is now.  A vast and untapped attended automation landscape awaits with the promise of delivering multiple value drivers to organizations.  We believe that the NEVA Unlimited offering  will provide organizations with everything that they need to achieve long-term and sustainable attended automation project success.

So, how exactly will the NEVA Unlimited package impact organizations who have invested in automation technology?

Transparent value

NEVA Unlimited is a bold move towards encouraging and inspiring organizations across the globe to start transitioning from low-value unattended automation into high-end attended automation, where the real transformational value lies.

We believe that full value realization will be achieved from focusing on attended automation as the driving force behind the organization’s automation approach, with unattended bots enhancing the value of the attended automation footprint. Providing transparent value is key, which is why NEVA Unlimited was born, to offer many different and valuable capabilities upfront in an all-inclusive package.

What is it that specifically makes attended automation the next best progression in the automation world? The essential ingredient distinguishing NEVA from unattended RPA bots is the real-time component of the technology. Only NEVA has the real-time capabilities to support employees while they are executing various tasks or engaged in live customer interactions. NEVA has the potential to augment the human workforce by intuitively supporting the real-time needs of the employee, thus enabling them to reach their best potential. NEVA can assist employees to: Increase sales, improve customer service, accelerate successful onboarding and on the job training, improve processing accuracy, speed and efficiency, reduce operating costs, maintain compliance, and reduce average handling time.

Contrary to popular belief, humans are here to stay. Innate human abilities, complexities, and talent cannot and should not be replaced by machines. As a result, humans are positioned to do what they do best; this boosts motivation, engagement and morale, while robots are put to good use to handle all the repetitive, mundane tasks that are not well suited to the human temperament.

Moving forward

To affect any kind of meaningful change, practical tools are needed to truly enable and sustain the change. We believe that the fully inclusive NEVA Unlimited package will do just that, really impact a meaningful change in the industry. In time to come, we are confident that more organizations will drive innovation with their attended automations, as the best qualities of humans and robots are brought together in full synchronicity.