
9 ways to unlock scheduling flexibility and gamify shift management
Agent satisfaction and retention remain a perennial issue in contact center and back-office environments.
9 ways to unlock scheduling flexibility and gamify shift management
Agent satisfaction and retention remain a perennial issue in contact center and back-office environments.
10 NICE Interactions experiences everyone will be talking about (And why you’ll want to be part of it)
Know that feeling when you’re standing at the edge of something extraordinary, when the air floats with possibility?
3 biggest takeaways on proactive engagement and the future of customer experience
Customer experience (CX) can look one of two ways: You sit down at a restaurant, ask the waiter for a glass of cold water, remind him a couple of times, and then eventually, when he brings it, you send it back for ice.