- AbbVie
- Brightway Insurance
- Ciox Health
- Expivia Interaction Marketing Group, Inc.
- Unisys
- WPS Health Solutions
The best first mate: The impact of Enlighten Copilot for Supervisors
Imagine a contact center as a ship navigating through the unpredictable seas of customer interactions. The agents are the crew, diligently working to keep everything running smoothly. Supervisors, in this metaphor, are the captains of the ship.
Going the extra smile: 5 ways agents and AI work together for exceptional CX
Customer Service Appreciation Week shines a spotlight on the unsung heroes of our industry: the dedicated agents behind every customer smile.
The evolution of the intelligent contact centre
The evolution of intelligent contact centres has been marked by a transition from traditional, manual operations to advanced, technology-driven environments.