Make Automation Personal. NEVA enables a better customer experience by automating mundane tasks and guiding your employees to enhance their performance.
NICE named a LEADER and STAR PERFORMER in the 2018 Everest Group RPA PEAK Matrix™
Learn the ABCs of RPA with an 'RPA'

Automation for the People

Free your employees from mundane tasks

NICE Robotic Automation Delivers Unique Value to Process Optimization

Empower Employees. Improve Service.

The only solution that delivers both desktop (attended) and server (unattended) automations, so employees can focus on productivity – not processing.

Discover New Optimization Opportunities

You first have to know what can and should be automated. NICE automatically helps you to map employee activities and processes, identifying where automation is the key to immediate and long-term optimization.

Get the Full Value of Integration

Robotic Automation seamlessly integrates with NICE’s leading solutions for analytics, workforce optimization and case management, for maximum value and innovation.

Scale Up with Unmatched Experience

With over 500,000 robots, more than 400 customers, and over 15 years of experience, we bring the value of automation to enterprises. And when it’s time to scale up, we make it easy and efficient to quickly meet your changing needs.

NICE RPA saved us
€3M annually

Telefonica

Process time was reduced from minutes to seconds

Government Agency

Employees have more time for high value activities

Helpline

Customer Video Testimonials

  • HelpLine, a contact center company, wanted to decrease repetitive and low value tasks in their fraud prevention process.

    By implementing NICE Robotic Automation and desktop (attended) automation, they reduced handle time by 79%.

  • Telefonica Spain required a tool which would allow them to adapt quickly to customer and business needs, and to sell products and services directly from the contact center.

    Another challenge was to automate the previously manual processing and management of the many services which Telefonica provides its customers.

    With NICE Robotic Automation they were able to reduce the number of errors and handle time, which had a direct impact on increased customer satisfaction, resulting in a total cost saving of €3M within 24 months.

  • NICE Robotic Automation automated the creation of a financial statement letter by automating the task of gathering client data from different platforms.

    As a result, handle time was reduced from one hour to 10 minutes, while freeing the bank’s employees to focus on more engaging activities.

The Benefits of RPA

Robotic process automation (RPA) automates manual desktop tasks that are highly structured, routine and rules- schedule- or event-driven, requiring little (if any) analysis or subjective judgement.

The average back office employee, for example, spends 80% of their day on such activities, like filling in forms, making repetitive calculations or processing orders. These tasks may be critical for supporting customers, but for your employees they are tedious motivation-killers. They are also notoriously error prone and time consuming.

RPA allows you to hand these processes off to a robotic workforce that is fast, perfectly accurate, tireless, and easily scalable. With NICE Robotic Automation, you can relieve employees of tasks that require no human intervention (“unattended”) and partially automate those that do (“attended”).

Your employees are free to focus on high-value activities, while the software robots optimize your business processes.

Increased Customer Satisfaction

When customer service personnel can focus on customers and service, rather than forms and tabulations, the natural result is improved customer experience and 100% success in meeting service-level agreement requirements.

Improved Productivity

Software robots complete routine tasks about 5 times faster than people - and they work 24/7 – so your team can handle unstructured, customer-focused and problem-solving activities. This increases employee engagement and efficiency, dramatically improving productivity.

Increased Accuracy

You can be confident of 100% accuracy, 100% consistency and 100% policy compliance from RPA software, as your robots repeatedly and unflaggingly perform their tasks exactly as programmed. Clerical errors, as well as the time needed to correct them, are eliminated.

Better Resource Utilization

With RPA in place, your employees can focus on the tasks that add the most value to your business and are a far better use of their time. And when there is a spike or lull in demand, automation can be easily and rapidly scaled accordingly to ensure consistent service.

Rapid ROI

Almost immediately after your robot workforce is switched on, operating costs will see a significant reduction. NICE Robotic Automation also avoids unnecessary expenditures and ensures full coherence with in-house workflows, by leveraging your existing IT assets.

Continuous Improvement for Process Optimization

Optimizing your business processes is a continuous practice. There’re always more processes to optimize and improve. By identifying current process inefficiencies and handing them over to RPA, you can elevate your business to reach new efficiency levels and introduce an unsurpassed standard of service.

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clock color around

Identify

your process inefficiencies
& automation candidates

Optimize

processes with attended
& unattended automated flows

Measure

effectiveness of
existing automations

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