Resource library

NiCE named a
11X Magic Quadrant
CCaaS Leader

NiCE has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), positioned furthest for Completeness of Vision and highest for Ability to Execute.
Get your complimentary copy here.

Get the report

One Platform. Every Experience

The AI platform built to operate customer experience at enterprise scale

See more

Driving Customer Engagement with AI and Proactive Outreach (Metrigy)

Read Metrigy’s exclusive new report, Driving Customer Engagement with AI and Proactive Outreach. Start building loyalty by engaging smarter and acting faster.

See more

How CXone accelerates revenue generation

CXone helps you turn your contact center into a revenue center with cutting-edge AI. This eBook reveals three powerful ways global brands are achieving real impact and real results across industries.

See more

How CXone drives operational cost savings

Turn efficiency into savings. CXone drives operational cost savings in countless ways. In this eBook, discover four powerful ways leading brands are creating real impact and real results across industries.

See more

How CXone boosts customer satisfaction

All within a single, AI-driven platform built to optimize customer service and business success. Download now to see how CXone can elevate your brand!

See more
    Clear all selections
    County of San Diego Perks Up Callers and Employees Alike with NiCE CXone and Gamification Asset Thumbnail
    Case Studies

    County of San Diego Perks Up Callers and Employees Alike with NiCE CXone and Gamification

    Pfizer Smooths Transition to Long-Term Hybrid Model with NiCE CXone Asset Thumbnail
    Case Studies

    Pfizer Smooths Transition to Long-Term Hybrid Model with NiCE CXone

    SSCL sustains growth with industry-leading workforce management overhaul Asset Thumbnail
    Case Studies

    SSCL sustains growth with industry-leading workforce management overhaul

    Teleperformance Steps Up to Meet a National Crisis Asset Thumbnail
    Case Studies

    Teleperformance Steps Up to Meet a National Crisis

    Trimble Transportation Unifies Complex Tech Support Teams on NiCE CXone Asset Thumbnail
    Case Studies

    Trimble Transportation Unifies Complex Tech Support Teams on NiCE CXone

    Case Studies

    Tripadvisor Creates a Package Deal for Global CX

    Case Studies

    Fifth Third Bank Transforms Voice of the Customer through NiCE Enlighten AI and Nexidia Analytics

    Freedom Mortgage gains with integrated solution Asset Thumbnail
    Case Studies

    Freedom Mortgage gains with integrated solution

    Gusto Logo representing case studies that separates CXone from many workforce management systems
    Case Studies

    Growing With Gusto: Rapid Path to Business Outcomes