Case Studies

Xpron Supports Complex Workforce Needs with NICE Workforce Management


XPRON is a German customer service and IT help desk provider supporting a wide portfolio of clients. The company offers 24/7 contact centre operations with multilingual agents providing service to both local companies and businesses as they expand their German operations. XPRON’s services allow customers to handle complex tasks by merging several resources into one. XPRON’s workforce model changed from everyone working in the office to about 10% regularly in the office post-pandemic.