Case Studies

Saint Gobain Success Story


Understanding the Voice of the Customer in Every Language

Global manufacturing brand, Saint-Gobain, recognized the needs to gain insights on not only their product experience, but the complete customer journey. More so, they wanted to go beyond feedback collection to turn actionable insights into overall business improvements. NICE Feedback Management provided the solution with greater visibility into all customer journey touch points, offering unique insights that are tailored to meet specific customer needs.