Overview
Watch a demo and learn how to Quality Central Insight with NICE Enlighten AI fully automates the call center quality management agent evaluation and coaching program. It takes you through the day of a life of a contact center supervisor and agent to guide them on a journey to deliver exceptional customer experiences. With the power of NICE Enlighten AI behavior models, subjective behaviors are transformed into objective insights on all interactions so you never miss a conversation in need of coaching:
- Identify behaviors and automate coaching
- View performance trends with agent, supervisor and executive dashboards
- Save time by completing an evaluation form using AutoEvaluate™