Case Studies
Case Studies
Expand Consumer Insights with Bottom-Up NPS®
Discover how Livelo leveraged NICE Feedback Management to transform from a top-down customer approach that left them guessing about how customers feel about the overall journey and experience, to a bottom-up tactic that collects survey data from customers at key moments in their journey. This approach provided Livelo with a deeper understanding of the effectiveness of their customer relationships, enabling them to evaluate and act on the data in real time.