"Knowledge Rocks!" An introduction to knowledge management in the contact center
Webinars
Webinars
Many companies are struggling with issues brought on by the “Big Quit.” It’s a trend that began in 2021 and continues as record numbers of employees resign from their jobs. Contact centers are not exempt from these challenges, considering that 74% of their agents are at risk for burnout.
Learn what other organizations are doing to retain their onsite and remote agents, including: