Enlighten & NPM Integration


NICE Enlighten AI provides the means to measure sentiment and behaviors, and the impact that they have on customer interactions. Just having the data is not enough, and it is extremely important to place the data into eye opening dashboards that allow managers to compare teams and individuals, and based on their drill downs, take actions towards coaching or other programs. The NPM-ENLIGHTEN Dashboards empowers the organization with a high and deep level view of customer sentiment scores and behaviors, as it relates to volumes and potential trends, providing insights that have the power to change how organizations deliver customer experiences.