Overview
Got 12 minutes? Get expert advice on how to reduce agent and customer frustration—and increase agent retention and customer satisfaction. Find out the best practices, tools and data your contact center needs to exceed expectations, including pointers on:
- Providing an intuitive and unified agent desktop
- Offering smart, contextual-based responses to agents
- Leveraging AI to guide and coach agents—on every interaction
- Creating a complete customer picture by blending CRM and contact center data
- Understanding the entire customer journey