Interactions 2024 - Las Vegas

Case Studies

CXone Helps Drive Growth and Performance

Overview

An outdated, non-integrated premises-based contact center system was limiting an online education company’s ability to deliver the kind of innovation and exceptional customer service its customers expected. But moving to NICE’s unified CXone cloud contact center CX platform changed everything: Productivity, efficiency and CX quality all rose considerably, and both employee and customer satisfaction soon followed suit.

Case Studies

Inhouse outbound for major savings

TruGreen improves CX and realizes major savings by eliminating outsourced reminder calls.