TruGreen Grows a Vibrant Contact Center with NiCE CXone

Case Studie
Case Studie
An outdated, non-integrated premises-based contact center system was limiting an online education company’s ability to deliver the kind of innovation and exceptional customer service its customers expected. But moving to NiCE’s unified CXone cloud contact center CX platform changed everything: Productivity, efficiency and CX quality all rose considerably, and both employee and customer satisfaction soon followed suit.