Digital CX Week 2022: CXi: The Next Frontier


Digital is already part of your CX strategy, but are your digital solutions capturing your customer’s full journey? Or are there blind spots in your understanding of their experience? NICE’s VP of Digital Solutions, John Willcutts, shares a holistic vision for managing all customer interactions throughout their journey on a single, data-driven platform, and invites you to consider what digital CX solutions should look like when they are built with this complete picture in mind.