Case Study
Case Study
CareSource is a leading nonprofit managed healthcare company, based in Dayton, Ohio. Founded in 1989, the company administers one of the nation’s largest Medicaid managed care plans and offers comprehensive health and life services. CareSource serves more than 1.8 million members in Ohio, Kentucky, Indiana, West Virginia and Georgia with a workforce of 2,900 people. CareSource operates three contact centers, in: Dayton, Ohio; Indianapolis, Indiana; and Atlanta, Georgia. The centers employ 520 agents, who handle approximately 2.9 million interactions per year.