Case Studies

CXone Omnichannel Contact Center Powers AAA Central Penn


AAA Central Penn uses inView™ Performance Management for CXone, part of CXone Analytics, to create dashboards that reflect real-time performance on key performance indicators (KPIs) including gamification incentives to motivate agents.

Product Videos

Omnichannel Routing - NICE CXone

See how superior customer service through CXone Omnichannel Routing makes all the difference when two brothers look to reschedule a service appointment for their beloved cars.


Call center metrics: CXone Performance Management

CXone Performance Management inspires employees to own performance and align with organizational goals by providing transparency and continuous feedback in a social environment. Report “one view of the truth” via customizable KPIs and dashboards aggregated from disparate sources to drive continuous improvement and a high-performance culture. Elevate agent performance with real-time, personalized insights, provide a creative outlet through engaging gamification and wallboards, and motivate with prizes in a customizable virtual storefront. Increase supervisor efficiency and enable focus on high-value activities by automatically creating and sharing performance scorecards. Improve the customer experience by uniting the organization behind transparent CX goals.


Open Cloud Foundation Datasheet

CCaaS that was born in the cloud and thrives in the cloud.