NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s Emergency Helpdesk
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May 25, 2022
With NEVA, Japan’s Aioi Nissay Dowa Insurance Co. Ltd saw substantial AHT reductions as agents were equipped to deliver better service with greater efficiency and accuracy
NICE Announces NEVA for Collection Adherence, Enabling Organizations to Uphold New Fair Debt Collection Practices Act Requirements
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Jan 18, 2022
NEVA’s innovative AI models empower a new offering that proactively identifies events with the potential of risk violation in real-time, guides agents and presents them with data conducive to compliance
NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
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Dec 21, 2021
New capabilities allow organizations to boost ROI by reducing time to production and maximizing the value of automation across the business
NICE Robotic Process Automation Recognized as a Leader in SPARK Matrix™ 2021
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Dec 6, 2021
Quadrant Knowledge Solutions report recognizes NICE for technology excellence and customer impact, highlights NICE’s AI-driven Automation Finder as key differentiator
NICE Shapes the Workforce of the Future by Creating an Automation ‘Center of Excellence’ for Higher Education
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Dec 1, 2021
NICE and Nichols College collaborate to provide hands-on education designed to meet the rapid growth in demand for automation experts