Partner Resources Overview

Business Partner Program

The NICE Business Partner Program is comprehensive, yet simple to operate, covering the key elements of planning, selling, and supporting the extensive range of NICE solutions.

Key features include:

  • Multiple tiers (Silver, Gold and Platinum) that recognize your sales generation from investments in NICE solutions.

  • Multiple product and market segments for which you can become certified.

  • Exclusive access to a variety of educational services, including web-based training and in-class courses through a dedicated online portal.

  • Incentive program to reward your investments.

  • A range of marketing support benefits including lead sharing, joint branded collateral, and co-op funding for business partners’ marketing activities.


ExtraNICE is your one-stop shop for all NICE Resources. Here you will find:

  • Product Updates

  • Marketing Collaterals

  • Demos

  • Marketing notes

  • Links to online resources

You will be invited to register for ExtraNICE as a Business Partner once you have fully completed the compliance review with our Legal team.


NICE Dojo members are invited to access our new centralized learning platform where Business Partners can easily find and utilize highly impactful learning content from NICE.

New features include:

  • Easy to use and navigate, no matter where you are

  • Advanced Certification options - get certified on leading NICE products

  • The power of Communities - learn and share your knowledge with others


Our all-in-one support portal allows you to do the following:

  • Open malfunction cases

  • Make a service request from a catalog of available services

  • Track existing open cases and service requests

  • Communicate with your case or service request owner

  • View historical cases and service requests

  • Manage your NICE solutions/Instances

  • Search for Knowledge Articles

  • Add/Remove/Edit contacts information