Power rapid innovation
NICE inContact Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally. We guarantee industry-best 99.99% availability and offer easy customization through RESTful APIs and DEVone developer program, plus CXexchange marketplace for pre-built integrations from ecosystem partners
Industry-leading reliability and security
CXone Open Cloud Foundation offers unparalleled security and reliability
Minimize
Minimize lost revenue and service disruptions due to down time
Secure
Certifications to provide maximum security for your data
Rely
Industry-leading uptime and guaranteed voice quality
Continue
Hot standby with immediate failover
Customize and integrate with ease
CXone offers continuously expanded, updated, well-documented and tested application programming interfaces
Extend
Address unique business needs with DEVone Developer Program and Community and CXexchange
Adapt
Develop new functionality with the same RESTful APIs we build on
Validate
Test APIs against your own data directly from the developer portal
Integrate
Seamlessly integrate with pre-built CRM and UCaaS integrations
Scale global, feel local
Deploy anywhere with flexible, multinational options
Localize
Toll-free and local numbers in over 100 countries
Expand
Deploy locations and agents anywhere on the globe
Reduce
Reduce agent attrition by providing a user interface in their language
Comply
Easily comply with data sovereignty laws
Connect Clearly with customers
Quality optimized voice and data services
Depend
Depend on high quality connections backed by the industry's first & only voice SLA
Optimize
Cost effective connectivity optimized to meet your needs
Continue
Never lose a call with guaranteed uptime and active/active failover
Streamline
Streamline your telephony infrastructure and vendor relationship
Our patented technology provides
- A scalable, reliable, and secure cloud platform
- Ability to deploy locations and agents anywhere around the globe
- Easy and seamless extension and customization