In our CX One on One series, we meet dynamic and talented team members behind the scenes at NiCE representing all the facets of the leading customer experience (CX) AI platform. We recently sat down with Jennifer Passini, Ph.D., director of business consulting, customer logistics support.
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Transforming customer experiences
Rising customer expectations, a heavily digital environment, AI-powered applications, and hybrid and multinational workforces present increasingly complicated challenges for contact center supervisors.
A silent revolution is happening inside some of today’s most successful companies. It’s not about new products or aggressive marketing—it’s about workforce engagement.
Did you know that 90% of the world’s data was generated just in the last two years? In fact, over the last 13 years the amount of data captured globally has increased by an estimated 7,400%!
In 2025, CX leaders in the financial services industry face a critical juncture. Customers and clients expect seamless, intuitive experiences across every interaction, whether navigating a mobile banking app or resolving a complex issue with a live agent.
Discover how AI-powered CX can transform travel experiences, prevent customer frustration, and keep travelers loyal. See how CXone Mpower enhances automation, communication, and service orchestration.
Ever had one of those perfect beach days? The sun is shining, the waves are rolling in just right, and all the elements work in perfect harmony.