Author

Beth Schultz

Vice President of Research and Principal Research Analyst, Metrigy

About Beth Schultz

Beth Schultz, Vice President of Research and Principal Research Analyst, Metrigy. Beth conducts primary research and analysis to provide metrics-based guidance for IT, customer experience, and business decision makers. Additionally, Beth manages the firm’s multimedia thought leadership content.

Blogs by this author

Deliver better patient experiences and outcomes in 2025 with voice of the customer

Voice of the customer: Driving customer satisfaction and retention in financial services in 2025

Enhancing guest loyalty in 2025: Using voice of the customer to deliver better hospitality experiences