We’re excited to share NiCE’s CXone Mpower Actions has been honored with the 2024 Product of the Year Award at the Generative AI Expo, organized by TMC. This accolade celebrates organizations setting new benchmarks in AI-powered customer experience (CX), helping businesses achieve greater efficiency, seamless AI-human collaboration, and exceptional customer service. NiCE's CXone Mpower Actions was recognized for Breakthrough Innovation in AI-Powered Customer Experience.
How CXone Mpower is redefining customer service
The recognition of NiCE CXone Mpower Actions, a part of CXone Mpower, is no coincidence. It’s a testament to CXone Mpower’s ability to revolutionize customer service through automation and innovation. At its core, CXone Mpower is more than just a tool; it’s a next-generation AI-powered hyper-platform that empowers businesses to elevate their customer experiences while driving efficiency and growth. Here’s how CXone Mpower stands out as a true game-changer:
End-to-end workflows made effortless: CXone Mpower seamlessly manages workflows across every customer service role, creating fluid connections between front-line customer service teams and back-office operations. These workflows are self-optimizing, leveraging AI-memory to continuously improve and adapt, ensuring that every interaction is as smooth and efficient as possible.
Harmonizing human and AI collaboration: Imagine building AI agents with ease, using historical interaction data to drive better outcomes. CXone Mpower does exactly that, enabling businesses to deploy AI agents that learn from the past to improve the future. Meanwhile, human agents benefit from AI copilots designed to supercharge productivity, making collaboration between humans and machines seamless and highly effective.
Unlocking knowledge like never before: CXone Mpower empowers businesses to design automation in a single, unified platform, blending data, knowledge, and AI models. Robust guardrails ensure that sensitive data and brand integrity are protected, while contextual insights are injected into workflows to deliver smarter, more personalized services.
This combination allows business leaders to make fast, data-driven decisions that significantly enhance their customer service operations. Businesses can design, build and operate workflows, agents and knowledge at unprecedented scale and precision. Imagine being able to not just respond to customer needs but predict and resolve issues before they even arise—all while eliminating inefficiencies and improving the bottom line.
A milestone moment for CX innovation
Receiving the 2024 Generative AI Expo Product of the Year Award is more than just a milestone; it’s a testament to NiCE’s commitment to empowering businesses with cutting-edge tools. CXone Mpower Actions represents a shift from reactive customer service to proactive, predictive engagement—all powered by AI and automation. Until now, many business leaders have struggled to harness their wealth of customer service data to positively impact operations, service, and the bottom line. With CXone Mpower, businesses are not just responding to interactions, but predicting needs, solving issues before they arise, eradicating operational inefficiency, and building better relationships.
Industry recognition
Rich Tehrani, CEO of TMC, shared his thoughts on the award:
Learn More
Want to see how CXone Mpower can transform your customer service strategy? Learn more about CXone Mpower here.For additional details about the Generative AI Expo and the award, visit TMC’s website.
“I am honored to recognize NiCE with a 2024 Generative AI Product of the Year Award for its commitment to customer value and innovation. In the opinion of our judges and editorial team, CXone Mpower Actions has demonstrated excellence in leveraging generative AI to solve business challenges, improve efficiency, and enhance customer experience.”
