
The Customer Community provides a platform to help your team connect, collaborate, and share information with peers in the contact center industry around the globe. With this tool, you will help your business find success through:
3 biggest takeaways on proactive engagement and the future of customer experience
Customer experience (CX) can look one of two ways: You sit down at a restaurant, ask the waiter for a glass of cold water, remind him a couple of times, and then eventually, when he brings it, you send it back for ice.
Behind the bang: How Future You got so dynamite
Ever wonder what happens when you mix CX drama, AI fails, and a little Napoleon Dynamite energy? Well… gosh! You’re in luck. Quicker than you can say, “No freakin’ way”—we’re giving you a behind-the-scenes (BTS) look at NICE’s Future You is Dynamite videos.
Balancing cognitive load: Building smarter schedules to enhance efficiency
Contact centers have always faced employee retention challenges. The last several years—through a pandemic, the Great Resignation, and difficult economic conditions—have compounded the problem.