NiCE WFM True to Interval (TTI) accounts for the unique challenges of long duration contacts and work items (both synchronous and asynchronous) for transformative forecasting and planning. The TTI paradigm ensures your forecast, staffing requirements, and schedules are driven by patterns of interval-specific activity associated with contacts over the lifespan of the contacts.
This frequently asked questions (FAQ) document will cover important considerations for TTI and IEX WFM to help you understand how these new concepts change the way you manage your operation. FAQ content is provided for the sending system (CXone ACD integration to WFM) and for the consuming system (IEX WFM).
