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CXone Mpower
The enterprise AI platform for orchestrating human and AI Agents to automate service, augment work, and accelerate intelligent experiences at scale.
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Platform Overview
Complete AI platform for customer service automation
Purpose-built AI for CX
Powering smarter CX with AI-driven insights and automation.
Cloud Architecture
Innovative cloud-native foundation to rapidly scale extraordinary CX
Voice as a Service (VaaS)
Crystal-clear, scalable voice interactions for effortless interactions
Dashboards & Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
Integrations
Seamlessly connect your business systems with our platform
Trust & Compliance
Securing your trust with every interaction
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Calculate your savings
Products
- Explore all Products
- Capabilities
- Workflow Orchestration
  Workflow Orchestration
  Evolve from interaction management to workflow orchestration across the entire organization.
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  Omnichannel Routing
  Reduce wait times and boost conversions with smart customer-agent matching.
  Proactive Engagement
  Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.
  Workflow Orchestrator
  Unify and optimize every customer service workflow from intent to fulfillment.
  Agent Desktop Workspace
  Connect front and back office teams with data, conversations, and workflows together in one place.
- Workforce Augmentation
  Workforce Augmentation
  Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.
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  Specialized AI Copilots
  Elevate human performance with specialized AI copilots for every role.
  Workforce Engagement Management
  Elevate employees, adapt to flexible work, and meet expectations - without compromise.
  Automated Summary
  Instantly summarize interactions to accelerate resolution times and efficiency.
  Voice of the Customer
  Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.
  Interaction Analytics
  Gain AI-powered insights from 100% of interactions to drive continuous improvement.
- Service Automation
  Service Automation
  Go beyond answering questions to fully automate customer intent through fulfillment.
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  Intelligent Virtual Agent
  Boost self-service satisfaction and conversion with conversational AI agents.
  Experience Optimization (XO)
  Synthesize real customer conversations to identify your top automation opportunities.
  AI Agents
  Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
  Proactive AI Agent
  Keep customers engaged in conversation from onboarding to installation, service, and retention.
  Knowledge Management
  Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.
- Solutions
- By Business Initiative
  By Business Initiative
  Grow Revenue
  Boost conversions and win rates to accelerate growth
  Engage & Empower Employees
  Create a workplace of truly engaged employees
  Boost Customer Loyalty
  Improve customer loyalty on interactions across the journey
  Drive Digital Transformation
  Integrate digital technology at the center of CX
  Small and Medium Business
  Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
  Call Center Software
  Empower agents to provide better experiences
  Increase Operational Efficiency
  Leverage AI and automation to increase agent retention
  Move to the Cloud
  Elevate experiences by moving operations to the cloud
  Improve Compliance
  Protect your consumers with pre-built compliance solutions
  Proactive Customer Engagement
  Elevate customer satisfaction with proactive conversational AI
- Integrations & Custom Solutions
  Integrations & Custom Solutions
  CXexchange Marketplace
  Discover partner solutions to extend capabilities on our platform
  Pre-Built Integrations
  Seamlessly connect your business systems with our platform
  Developer Tools & APIs
  Endless customization options with RESTful APIs and robust SDKs
  Partner Ecosystem
  Embark on a journey of shared success and collaboration
  Make the smartest buying decision with the latest Gartner analysis
  NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
  Get report
- View All Products
Industries
By Industry
Industry focused solutions built to elevate experiences in the moments that matter most.
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BPO
Business Process Outsourcers
Financial Services
Customer experiences that count
Government
Elevate citizen trust
Healthcare
Healthy patient experiences
View all Industries
Insurance
Secure policyholder experiences
Retail
Delight customers where they shop
Telecom
CX for Telecommunications
Travel & Hospitality
Boost traveler and guest loyalty
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Calculate your savings
Services
Explore all Services
Professional Services
Professional Services
Industry-leading expertise, tools and know-how
Implementation Partners
NICE-certified implementation partners
Business Consulting
Your partner for successful transformation
Training
Contact Center Training
Tailored education delivered by CX experts
Support & Assistance
Customer Support
Global support you can depend on
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Get report
Resources
Knowledge Base
All Resources
Whitepapers, datasheets, demos and more
Analyst Perspectives
Contact center reports from third party analysis
Terms Glossary
Detailed descriptions of industry-related terms
FAQs
Contact center focused frequently asked questions
Guides
Expert insights for superior CX
Learning & Insights
On-Demand Webinars
Browse our extensive webinar catalog
Interactive Product Tours
Explore the complete platform with our self-guided demos
Blog
CX industry guidance by contact center experts
Why NiCE? Video Series
Step Inside The Room Where It Happened to see CX AI in action
Community
Events
Upcoming events and webinars
Customer Stories
Our customer's success is paramount. Read case studies about real CX transformation
NiCE Clubs
Collaborate, learn, and share best practices for customer service excellence
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Get report
Company
Company
About Us
Powering seamless cloud experiences
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Investors relations, reports and filings
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View job openings and learn about our culture
NiCE Leadership
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NiCE Trust Center
Securing your trust with every interaction
Market Leadership
Discover why NiCE is the market leader
Corporate Responsibility
In a world where you can be anything, be NiCE
Meet NiCE Cognigy
Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.
See what’s possible

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See all your data exactly
how you want it

Stay on top of everything (without drowning in details) with role-based, customizable
performance dashboards and real-time contact center reporting.

Eliminate data silos by letting your team create, modify, share, and export dashboards and reports, as you permit.
Slash the costs of outside BI tools and maintenance with built-in monitoring for real-time analytics of all interactions.
Rapidly respond to live data with 75+ reports, 150+ metrics, and 20+ widgets in one intuitive view.
Combine customer journey data via secure cross-region, cross-cloud data share with Snowflake and data streaming with Kafka or Kinesis.
Enable seamless and secure data sharing across front, middle and back offices by leveraging Data Share and your Snowflake account.
CXone Mpower’s Data Share and data streams enable real-time access to your operational data, allowing you to identify and address inefficiencies promptly.

Success stories

See what global CX leaders are saying

2degrees unifies its New Zealand contact centers

89%

improvement in average response time

44%

improvement in service levels

OneSource Virtual boosts performance and savings

SLA

penalty reduction

27%

reduction in average speed of answer

Goodwill Industries expands into new markets, with impact

75%

reduction in technology costs

95%

service level maintained for new clients

Related Products

Supervisor Workspace
Performance Management
Interactions Recording and Management
Quality Management

Hear more about
Dashboards and Reporting

Discover how it can help your teams do more, together.

Double impact: How 3 top brands are leveraging AI in customer service to elevate sustainability & business performance

Double impact: How 3 top brands are leveraging AI in customer service to elevate sustainability & business performance

With CXone, Tbaytel’s Exceptional CX is a Competitive Advantage

With CXone, Tbaytel’s Exceptional CX is a Competitive Advantage

CXone Mpower Dashboards

CXone Mpower Dashboards

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

Watch the demo Contact Sales

Frequently Asked Questions

CXone Mpower Contact Center Dashboards and Reporting

Make fast decisions with all your data in one spot.

Run a tighter, more decisive ship with real-time analytics and performance.

View Demo Request a Quote

The world’s best brands trust NiCE to power 15B+ interactions a year

Get more out of all that data you’re collecting

Improve your operations and your CX by making sense of the billions of data points from your contact center with CXone Mpower’s Dashboards and Reporting.

Download datasheet Take the tour

CXone Mpower combines real-time and historical data across systems into one intuitive view, eliminating the need for multiple tools and making it easy to act on contact center reporting insights quickly.

No, though you can integrate our platform with any outside BI tools you’d like. If you want to keep everything contained in one place, Dashboards and Reporting provides customizable reporting and performance dashboards right out of the box—removing the cost and complexity of working with external BI tools.

Absolutely. Dashboards can be tailored for agents, supervisors, and executives, capturing only the metrics relevant to each role.

It’s as simple as drag-and-drop—no special technical skills are required to build, edit, or share dashboards.

Dashboards and Reporting seamlessly integrates with CXone Mpower solutions like Quality Management, Performance Management, and Analytics and with other tools through APIs, streams, downloads, direct access, and more.

Yes. You can manage visibility by role to make sure that the right people get the right information at the right time.

Yes. Dashboards and Reporting lets you see live data to take quick action and analyze trends over time for long-term strategy.

Dashboards and Reporting helps teams work better together because everyone is using the same information and tracking KPIs transparently.

Conquer the complexity

Simplify your operations and respond faster to changing conditions in any channel with prebuilt templates, a unified view of metrics, and customizable widgets.

See the entire picture

Respond faster to changing conditions with a unified view of metrics in any channel across the full CXone Mpower suite.

Access and stream data your way

Use the platform’s native BI tools or stream data right to your preferred analytics stack to give everyone the information they need.

Share your data securely

Leverage Data Share with Snowflake’s private listings capabilities to securely access and share your customer interaction data across your entire enterprise.