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NiCE Engage Platform provides comprehensive omnichannel interaction recording. Designed for flexibility, it easily adapts to your contact center's unique operational requirements. In a single platform, you'll have support for thousands of concurrent IP streams: capturing, forwarding streams in real time, recording and archiving.
NiCE Engage supports a variety of communication channels including Microsoft Teams, phone calls, emails, and digital channels
The platform provides tools for comprehensive compliance and quality management, ensuring that interactions are recorded and managed according to industry standards and regulations.
Key features include omnichannel recording, linear scalability, high system efficiency, disaster recovery, and cloud recording support.
NiCE Engage is designed with robust disaster recovery capabilities and ensures high availability to maintain operational continuity.
Yes, NiCE Engage supports cloud recording, providing flexibility and scalability for modern contact center needs.
Multi-channel recording
NiCE Engage supports any communication channel, including Microsoft Teams.
Cloud recording
Great flexibility that supports any contact center operational size, and every cloud migration strategy.
Enterprise grade
Scalable, secure and robust recording, offering high availability and immediate disaster recovery.
Omnichannel recording
A single platform to define and implement compliance and quality practices, across all channels.
Unprecedented scalability
Linear scalability that supports thousands of channels of any type (voice, chat, video, social media etc.) per interaction recorder.
Future proof
Supporting virtually any communication and storage environment.
State-of-the-art business continuity
High availability and lightning-speed disaster recovery.
Comprehensive compliance
Apply best practices and compliance standards on all channels to meet regulatory demands, keep your customers safe, and minimize risk.
Optimized system efficiency
Engage is optimized to utilize its system's resources to the max, and by thus reducing the total cost.
