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Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Platform

      CXone Mpower Platform

      • Platform Overview

        Complete AI platform for customer service automation

      • Purpose-built AI for CX

        Powering smarter CX with AI-driven insights and automation.

      • Cloud Architecture

        Innovative cloud-native foundation to rapidly scale extraordinary CX

      • Voice as a Service (VaaS)

        Crystal-clear, scalable voice interactions for effortless interactions

      • Dashboards & Reporting

        Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

      • Integrations

        Seamlessly connect your business systems with our platform

      • Trust & Compliance

        Securing your trust with every interaction

      Discover the full value of AI in customer service

      Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

      Calculate your savings

    • Products
      • Explore all Products

      • Capabilities

      • Workflow Orchestration

        Workflow Orchestration

        Evolve from interaction management to workflow orchestration across the entire organization.

        Learn more

        • Omnichannel Routing

          Reduce wait times and boost conversions with smart customer-agent matching.

        • Proactive Engagement

          Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.

        • AI Orchestrator

          Unify and optimize every customer service workflow from intent to fulfillment.

        • Agent Desktop Workspace

          Connect front and back office teams with data, conversations, and workflows together in one place.

      • Workforce Augmentation

        Workforce Augmentation

        Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.

        Learn more

        • Specialized AI Copilots

          Elevate human performance with specialized AI copilots for every role.

        • Workforce Engagement Management

          Elevate employees, adapt to flexible work, and meet expectations - without compromise.

        • Automated Summary

          Instantly summarize interactions to accelerate resolution times and efficiency.

        • Voice of the Customer

          Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.

        • Interaction Analytics

          Gain AI-powered insights from 100% of interactions to drive continuous improvement.

      • Service Automation

        Service Automation

        Go beyond answering questions to fully automate customer intent through fulfillment.

        Learn more

        • Intelligent Virtual Agent

          Boost self-service satisfaction and conversion with conversational AI agents.

        • Experience Optimization (XO)

          Synthesize real customer conversations to identify your top automation opportunities.

        • AI Agents

          Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

        • Proactive AI Agent

          Keep customers engaged in conversation from onboarding to installation, service, and retention.

        • Knowledge Management

          Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.


      • Solutions

      • By Business Initiative

        By Business Initiative

        • Grow Revenue

          Boost conversions and win rates to accelerate growth

        • Engage & Empower Employees

          Create a workplace of truly engaged employees

        • Boost Customer Loyalty

          Improve customer loyalty on interactions across the journey

        • Drive Digital Transformation

          Integrate digital technology at the center of CX

        • Small and Medium Business

          Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.

        • Call Center Software

          Empower agents to provide better experiences

        • Increase Operational Efficiency

          Leverage AI and automation to increase agent retention

        • Move to the Cloud

          Elevate experiences by moving operations to the cloud

        • Improve Compliance

          Protect your consumers with pre-built compliance solutions

        • Proactive Customer Engagement

          Elevate customer satisfaction with proactive conversational AI

      • Integrations & Custom Solutions

        Integrations & Custom Solutions

        • CXexchange Marketplace

          Discover partner solutions to extend capabilities on our platform

        • Pre-Built Integrations

          Seamlessly connect your business systems with our platform

        • Developer Tools & APIs

          Endless customization options with RESTful APIs and robust SDKs

        • Partner Ecosystem

          Embark on a journey of shared success and collaboration

        91% of customers recommend NiCE as a preferred CCaaS vendor

        Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

        Get report


      • View All Products
    • Industries

      By Industry

        • BPO

          Business Process Outsourcers

        • Financial Services

          Customer experiences that count

        • Government

          Elevate citizen trust

        • Healthcare

          Healthy patient experiences

        • Insurance

          Secure policyholder experiences

        • Retail

          Delight customers where they shop

        • Telecom

          CX for Telecommunications

        • Travel & Hospitality

          Boost traveler and guest loyalty

        Discover the full value of AI in customer service

        Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

        Calculate your savings

      • Services
        • Explore all Services

        Professional Services

        • Professional Services

          Industry-leading expertise, tools and know-how

        • Implementation Partners

          NICE-certified implementation partners

        • Business Consulting

          Your partner for successful transformation

        Training

        • Contact Center Training

          Tailored education delivered by CX experts

        Support & Assistance

        • Customer Support

          Global support you can depend on

        Make the smartest buying decision with the latest Gartner analysis

        NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.

        Get report

      • Resources

          Knowledge Base

          • All Resources

            Whitepapers, datasheets, demos and more

          • Analyst Perspectives

            Contact center reports from third party analysis

          • Terms Glossary

            Detailed descriptions of industry-related terms

          • FAQs

            Contact center focused frequently asked questions

          • Guides

            Expert insights for superior CX

          Learning & Insights

          • On-Demand Webinars

            Browse our extensive webinar catalog

          • Interactive Product Tours

            Explore the complete platform with our self-guided demos

          • Blog

            CX industry guidance by contact center experts

          • Why NiCE? Video Series

            Step Inside The Room Where It Happened to see CX AI in action

          • NiCE & Simple: Video Demo Series

            Brilliant, bite-sized videos from our top product pros

          Community

          • Events

            Upcoming events and webinars

          • Customer Stories

            Our customer's success is paramount. Read case studies about real CX transformation

          • NiCE Clubs

            Collaborate, learn, and share best practices for customer service excellence

          Discover the full value of AI in customer service

          Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

          Calculate your savings

        • Company

            Company

            • About Us

              Powering seamless cloud experiences

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              Investors relations, reports and filings

            • Global Offices

              Interactive map of locations worldwide

            • Careers

              View job openings and learn about our culture

            • NiCE Leadership

              Meet our global leadership and executive team

            News & Media

            • Events

              Upcoming events and webinars

            • Press Releases

              Find the latest updates from NiCE

            • Media Center

              Media contacts and resources

            Corporate Governance

            • NiCE Trust Center

              Securing your trust with every interaction

            • Market Leadership

              Discover why NiCE is the market leader

            • Corporate Responsibility

              In a world where you can be anything, be NiCE

            Make the smartest buying decision with the latest Gartner analysis

            NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.

            Get report

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            © 2025 NiCE

            Contact Center Security and Compliance - Optimize Your CX

            Secure, compliant, reliable.

            We’ve got the tools, experts, and technology to help you build a secure contact center that your business can trust.

            View demo Request a quote

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            Contact center compliance has its benefits.

            Don’t just meet your compliance needs. Exceed them.

            Our high-security cloud environment protects your data and operations with a rigorous security architecture. So when you add our 99.99% uptime guarantee and a comprehensive security-driven approach to your compliance, the result is a contact center that you and your customers can trust with full confidence.

            “Trust is the first ingredient of any sale. NiCE has the rich features, the reporting and technology we need, but what made the big difference was trust. I trust their business. I trust their platform. I trust the NiCE organization and infrastructure supporting it all.”

            Marion Timpson
            Chief Operating Officer, PlusOne Company

            Related Products

            • Infrastructure Resiliency
            • FedRAMP

            Related Resources

            CXone Mpower Security and Compliance Standards
            Datasheets

            CXone Mpower Security and Compliance Standards

            CXone Enables 211 LA and Expivia to maintain business continuity during COVID-19
            Case Studies

            CXone Enables 211 LA and Expivia to maintain business continuity during COVID-19

            NiCE Disaster Recovery Capabilities
            Datasheets

            NiCE Disaster Recovery Capabilities

            Resource Library

            Contact us

            If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

            Leave security and compliance to the experts.

            The NiCE Trust Office is an organization of cloud security experts, tools and processes that provide superior security, compliance and reliability by safeguarding contact centers. The result: your critical company data stays safe, and you get system-wide availability.

            The Trust Office drives security across CXone through a meet-and-exceed approach to audits for FedRAMP, PCI DSS, HITRUST, SOC2, GDPR and more. The platform is rigorously tested though regular penetration and intrusion detection exercises, all proactively monitored by two NOCs on a 24/7/365 basis, allowing for 99.99% guaranteed platform uptime, including maintenance windows.

            See all capabilities

            FEDRAMP

            FEDRAMP

            The FedRAMP program adheres to the National Institute of Standards and Technology (NIST) Special Publication 800-53 baseline security controls that allows for the processing of data across U.S. Federal Government entities. Nice helps agencies migrate from legacy systems to our resilient, compliant, and secure CXone platform. NiCE is the only cloud contact center provider given Authorization to Operate (ATO) in a FedRAMP environment.

            PCI DSS Level I and II

            PCI DSS Level I and II

            The Payment Card Industry Data Security Standard (PCI DSS) assesses the security and data privacy of cardholder data traversing across information systems. We help contact centers adhere to approved controls while taking our responsibility to protecting sensitive customer cardholder data seriously.

            CPNI

            CPNI

            We comply fully with the Federal Communications Commission in protecting Customer Proprietary Network Information (CPNI). Your customer’s information call types are securely stored and continuously monitored. We’re also rock-solid in our commitment to never sell, lend, or license CPNI data to a third-party.

            AICPA SOC 2 Type 2 + HiTRUST

            AICPA SOC 2 Type 2 + HiTRUST

            We’re committed to System and Organizational Controls (SOC) Type 2 that measures how well a given service organization conducts and regulates its data and organizational security programs. We’re also adhering to the supplemental Health Information Trust (HITRUST). Both ensure that we’re processing sensitive protected health information (PHI) in accordance with the HITRUST Common Security Framework mapped with the AICPA’s Trust Services Criteria.

            GDPR

            GDPR

            The Global Data Protection Regulation (GDPR) aims to protect all European Union citizens from privacy and data breaches. As a data processor acting and serving our customers as data controllers, we place an extreme high importance of ensuring all GDPR Articles are enforced and audited by offering security features to use our contact center services to better protect data this is most sensitive.

            IRAP

            IRAP

            NiCE is fully accredited through the Information Security Registered Assessors Program (IRAP), which is an Australian Signals Directorate (ASD) initiative to provide high-quality information and communications technology (ICT) security assessment services to the Australian government. The NiCE IRAP compliance procedure has been performed by an independent IRAP assessor and ensures that the platform protects the Australian government’s data from access, abuse and disclosure when leveraging cloud contact center services.

            Cyber Essentials

            Cyber Essentials

            Cyber Essentials is an information assurance protocol operated by the United Kingdom’s National Cyber Security Centre (NCSC) that ensures information risk management by using an assurance framework and set of security controls to indicate an organization’s ability to protect its customers’ data from threats coming from the Internet. NiCE has received the Cyber Essentials Certificate of Assurance following an independent assessment of its infrastructure and technical controls, such as boundary firewalls and gateways, secure configuration, access control, malware protection and patch management.

            CCPA

            CCPA

            The California Consumers Protection Act (CCPA) was designed to enhance data privacy for residents of California by disclosing customer information handling as it pertains to individual data verification, opt-out procedures and general overviews of selling customer information, and methods of requests submission criteria. We value the importance of customer data privacy by offering CCPA-compliant based controls.

            SOX

            SOX

            Publicly traded under NiCE Ltd. (NASDAQ: NiCE), we annually undergo SOX auditing to protect shareholders of the company and the general public from any accounting errors or fraudulent practices and to improve the accuracy of our corporate disclosures. We fully comply with SOX electronic record rules and security controls to address data storage and processing flows for compliant data handling.

            Section 508

            Section 508

            We support and fully comply with Section 508 of the Rehabilitation Act of 1973, requiring all federal agencies to make information technology accessible with disabilities. In demonstrating our compliance, we will offer a completed Voluntary Product Accessibility Template (VPAT) upon request.

            HIPAA

            HIPAA

            We follow the privacy and security protections under HIPAA and the Health Information Technology for Economic Clinical Health (“HITECH”) Act. For covered entities and business associates subject to HIPAA, NiCE offers solutions for processing, transmitting, and storing protected health information (“PHI”). Upon request, NiCE will sign a business associate agreement (“BAA”).

            AICPA SOC 2 Type 2 + HiTRUST

            AICPA SOC 2 Type 2 + HiTRUST

            We adhere to the Telephone Consumer Protection Act (TCPA) and the STIR/SHAKEN Protocol, designed to combat robocalls by requiring grading call integrity before it hits the public internet or PSTN. NiCE offers full A-level attestation for calls originating from our platform, before they even reach the carrier. This means that all CXone calls have the thumbs-up to travel to your customers.

            Decrease risk

            By avoiding data breaches and compliance fines.

            Stay up and running

            With business continuity and disaster recovery plans for your contact center.

            Preserve data

            With regular backups and data storage options.

            Extend your IT team

            And eliminate finger-pointing and gotchas by relying on a secure, integrated platform.

            Reduce overhead

            With managed security, operations, and protection for your contact center.