How Can I Use Large Language Models in My Contact Center?
AI Customer Service & Agentic AI: FAQs
How Can I Use Large Language Models in My Contact Center?
Large Language Models (LLMs) are transforming contact centers by empowering AI systems to understand context, generate natural responses, and adapt to each customer’s needs. Instead of relying on static scripts, LLMs interpret intent, sentiment, and conversation history to create more human-like and effective interactions.
NiCE integrates LLMs into its Agentic AI for CX platform to enhance automation, assist agents, and scale customer engagement intelligently. These models analyze vast amounts of unstructured data—like transcripts, emails, and chat logs—to provide real-time recommendations and summaries.
When LLMs are applied strategically, they reduce handle time, improve CSAT, and elevate both agent and customer experiences—making them essential to the modern AI-driven contact center.
Explore How NiCE Applies LLMs to Transform CX
See how NiCE’s Agentic AI and LLM-powered tools make customer interactions smarter and more human.
