Analyst Perspectives

Read the latest analyst perspectives from Gartner, Forrester, Ventana Research and more.

NiCE Named a Leader in the 2025 IDC MarketScape: European CCaaS Applications Software Vendor Assessment

NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service

AI-Guided analytics: Transform CX results with intelligent analytics

NiCE named a CCaaS Leader in The Forrester Wave™ 2025

IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment

2025 CX Megatrends and Projections: Charting the Course for Excellence

NiCE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

QKS Names NiCE a Leader in Conversational Intelligence

The Forrester Wave™: Contact Center As A Service, Q1 2023 report names NiCE among the top leading providers.

NiCE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

NiCE named the Conversational Intelligence Market Leader in 2024 Opus Research Intelliview Report

Elevating CX with AI: Insights from the 2025 Contact Center Goals and Technology Survey