Analyst Perspectives

Read the latest analyst perspectives from Gartner, Forrester, Ventana Research and more.

ISG Buyers Guide™: Intelligent Self-Service

ISG Buyers Guide™: Contact Centers for Healthcare

ISG Buyers Guide™: Contact Centers for Insurance

ISG Buyers Guide™: Contact Centers for Retail

ISG Buyers Guide™: Customer Interaction Analytics

SPARK Matrix™: Contact Center as a Service (CCaaS), Q4 2025

Metrigy 2025 MetriStar Awards: NiCE — Self-Service Knowledge Management Platform Category

Metrigy 2025 MetriStar Awards: NiCE — Contact Center-as-a-Service Platform Category

Contact Center-as-a-Service MetriRank 2025

Frost Radar™: Customer Experience Platforms in North America, 2025

Frost Radar™: EMEA Customer Experience Platforms, 2025

Frost Radar™: Customer Experience Platforms in Latin America, 2025