Analyst Perspectives

Read the latest analyst perspectives from Gartner, Forrester, Ventana Research and more.

NiCE Positioned Highest in Everest Group’s 2026 Global CCaaS PEAK Matrix® Assessment

NiCE Positioned Furthest for Vision and Capability in Everest Group’s 2026 European CCaaS PEAK Matrix® Assessment

IDC MarketScape: Worldwide Agentic Contact Center–as-a-Service Platforms 2026 Vendor Assessment

ISG Buyers Guide™ for Workforce Engagement Management 2026

ISG Buyers Guide™ for Customer Interaction Analytics 2026

ISG Buyers Guide™ for Contact Centers 2026

ISG Buyers Guide™ for AI Self-Service 2026

APAC Contact Center CX Platforms with AI Buyers Guide, 2026

ISG Buyers Guide™: Customer Experience Management 2026

Everest Group European CCaaS PEAK Matrix 2026

Everest Group Global CCaaS PEAK Matrix 2026

SPARK Matrix™: Conversational Intelligence, Q2 2026