Overview
NiCE earned the Metrigy MetriStar Top Provider Award for Self-Service Knowledge Management Platforms. The MetriStar Award’s value is that it is based on both customer ratings and quantitative metrics correlating the use of providers’ services with measurable business success.
Product Category
Self-Service Knowledge Management Platforms: Self-service is becoming extremely popular among those companies developing customer experience strategies, and knowledge management (KM) is vital to success. KM platforms include the tools needed to create, edit, store, organize, and share information, such as FAQs, images, videos, diagrams, and forms, used to support customer self-service. They also include knowledge bases to store content, document libraries, workflow automation, and more. Increasingly, companies are pairing KM with artificial intelligence (AI) and machine learning so the content within them learns and updates with more insightful information. In addition, many companies integrate KM with AI agents to help customers find their answers when in a self-service journey.
Award Description
MetriStar recognitions are as follows:
- MetriStar Top Provider - Recognizes technology providers whose customers achieved high business success and achieved at- or above-average customer sentiment ratings
- Top Business Success - Highlights providers with at- or above-average percentage of customers achieving business success
- Top Customer Sentiment - Highlights providers with at- or above-average customer sentiment scores
