You Asked: What does it mean to be CX AI-ready in 2024?


In this webinar, we sit down with David Myron from Omdia to discuss what it means for organizations to get ready for, evaluate, and implement AI successfully to achieve their goals. We will discuss AI trends and how to evaluate business needs and desired outcomes when choosing AI solutions.

In this session you will learn:

  • Foundational must-haves for successful AI implementation
  • How to evaluate where your company is on their AI journey
  • How to select the right AI solutions to achieve your company's objectives


David Myron
Principal Analyst, Business Platforms & Applications, Omdia

Michele Carlson
Senior Product Marketing Manager at NICE