CXone Transforms Contact Center Operations for Penrith City Council, Resulting in Exceptional Experiences for Residents

Overview

Penrith City Council required a cloud-based, omnichannel solution that was customizable and could better integrate with its existing systems while delivering more comprehensive reporting capabilities. Implementing CXone delivered a level of flexibility and simplicity that was necessary to support Penrith City Council’s complex contact center environment and drive efficiencies across its operations.