Case Studies

Farmers Insurance


Founded in 1928, Farmers Insurance® is one of the nation’s largest property-casualty insurers. Under the Farmers®, Foremost®, 21st Century and Bristol West® brands, Farmers Insurance is a leading U.S. insurer group, insuring automobiles, homes and small businesses. In addition, Farmers offers life insurance through Farmers New World Life and registered investment products through Farmers Financial Solutions. Farmers® is proud to serve more than 10 million households with over 19 million individual policies, across all 50 states, through the efforts of more than 13,000 exclusive agents and approximately 20,000 employees. Farmers Insurance Exchange®, the largest of the three primary insurance organizations that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2016 Fortune 500 list. The organization operates four primary contact centers, located in Kansas, Oklahoma, Michigan and Arizona. Staffed by more than 500 customer service representatives, these contact centers operate on a 24/7 schedule throughout the year.