Case Studies

Dojo Upgrades Architecture and Reaches a Ten Second Answer Time with CXone


Dojo, the trading name of Paymentsense Limited, offers payment solutions to enable businesses to accept debit and credit cards securely and efficiently. With a card machine that is 80% faster than the industry average and point to point encryption as standard, Dojo helps its customers to accept card payments, trade securely, and get paid faster than the rest of the industry. Dojo has experienced significant growth over the last three years, with the performance and customer service team growing from 30 members to a team of 250. Dojo recognized the need for a potential CX strategy facelift to support continued fast-paced growth in existing and new markets while ensuring consistent service. To meet these goals, Dojo partnered with Route 101 to reimagine their existing CXone implementation.