Ready, aim, engage!
While the contact center is considered the front line for CX initiatives and Voice of the Customer (VOC) programs, if other employees aren’t committed to the effort—or don’t understand their roles in it—the effort is doomed.
This eBook explains the role that employee engagement plays in customer experience and provides best practices for getting employees committed to delivering exceptional experiences at all the moments that matter most.
Get this eBook now to learn:
- What a customer-first mindset looks like in practice
- Why creating a journey view of your VOC program is key
- A five-step plan for driving employee engagement
- Impactful ways to celebrate engaged employees and CX wins