Overview
Traditional CX analytics are no longer enough. This Aberdeen report reveals how AI-guided analytics is reshaping customer experience strategies across industries. AI is a force multiplier in CX, driving a 2.4x increase in agent productivity and a 2x boost in customer retention compared to peers. If you're a CX leader or contact center executive, this report offers a clear roadmap to smarter, faster, and more impactful customer engagement.
Read this report and learn
- How AI transforms CX performance, driving measurable gains in customer satisfaction, agent productivity, and revenue.
- The four essential capabilities for success that top-performing organizations use
- Ways to empower agents and improve operations, enabling smarter coaching, real-time guidance, and continuous improvement across teams.
- How to build a scalable, cross-functional CX strategy
