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Frequently Asked Questions
The world’s best brands trust NiCE to power 15B+ interactions a year
Record with confidence
Ensure complete, compliant coverage across every conversation and channel.
This enterprise-grade call recording solution captures voice, screen, and digital interactions across ACDs, CRMs, and UCaaS platforms like Microsoft Teams.
Yes. Recording supports true multi-ACD environments—ideal for gradual cloud transitions or hybrid operations.
Yes. UCaaS platforms like Teams are fully supported for compliance, coaching, and performance use cases.
Yes. Recording captures screen activity alongside voice and digital channels to provide full context for every interaction.
As a leading compliance recording solution, Recording supports GDPR, PCI, HIPAA, and more—offering encryption, redaction, audit trails, and granular access controls.
Yes. Filter and search across voice, screen, and digital recordings using customer ID, agent name, keywords, metadata, and more, all with the detailed traceability and voice logging necessary for oversight and performance.
Yes. Role-based access and detailed audit logs ensure the right people have the right access. Nothing more, nothing less.
Record everything, everywhere
Secure, high-quality voice and screen recording across systems, channels, and locations—cloud or on-prem.
Simplify compliance and audits
Protect sensitive data with built-in redaction, secure access, and retention tools that meet global compliance needs.
Search and analyze with ease
Find what you need fast with advanced search, rich metadata, and playback tools that make insights instantly accessible.
Count on proven reliability
Built on a cloud-native architecture, Recording delivers resilience, availability, and peace of mind.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
