Understand customer expectations
Receive timely, actionable feedback, directly from the customer, immediately following the interaction.
- Gather unbiased customer insights
- Immediate feedback
- Retain "whole picture" context
- Deliver surveys via voice, web, or email
Improve the agent performance
Coach agents on areas of improvement and empower them to self-correct behaviors based on direct feedback from the customers they serve.
- Eliminate misinterpretation
- Funnel feedback straight from customer to agent
- Proactively identify patterns in behavior
- Reduce agent training costs
Socialize customer feedback
Analyze data through flexible dashboards and adjust survey questions based on actual customer insight.
- Target right survey questions
- Flexible dashboards & reports
- Simple, customizable survey design tools