Agentic Experience Automation
AI that meets customer needs instantly and proactively.
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Customer Experience AI Platform
Lead with the power of AI-first CX
NiCE CXone turns every customer interaction into intelligent action by bringing your data, people, and AI together on one platform.Watch demo
The world’s leading brands trust NiCE to power 25B+ interactions a year
CX AI built around how you work
Choose your role to see your impact.For CX Leaders
Turn every interaction into loyalty you can measure
Customers expect personalized, consistent service across every channel. Use the NiCE CXone platform to unify the journey, surface real-time signals, and engineer loyalty as an outcome.
- Orchestrate one journey across every channel. Voice, digital, and messaging share context so customers never repeat themselves.
- Coach to the behaviors that move CSAT. Score 100% of interactions on the soft skills that drive sentiment.
- Catch churn signals before they become churn. Real-time sentiment analytics flag at-risk moments as they happen.
The result: higher NPS and lower churn across every channel.
Proven impact
- 8-point increase in NPS
- 44% decrease in attrition
- Improved operational efficiency and service delivery
“With NiCE CXone, Great Southern Bank has the infrastructure and technology it needs to execute meaningful changes to help customers; it’s that simple.”
Annie Brett
Head of Customer Contact Centre
For IT Leaders
Consolidate the stack. Deploy AI with confidence.
Legacy CX stacks pile up integrations, vendors, and governance gaps. The NiCE CXone platform consolidates them into one AI-native cloud foundation with open APIs and enterprise-grade governance.
- Replace fragmented tools with one platform. Retire on-prem hardware and overlapping point solutions to lower total cost of ownership.
- Open by design, governed by default. API-first architecture connects to your stack, with built-in compliance and model transparency.
- Land AI-ready data on day one. Cloud migration becomes the on-ramp to AI — models, observability, and orchestration come standard.
The result: lower TCO and an architecture ready for whatever AI requires next.
Proven impact
- Saved over $2M in system costs
- Saved thousands of dollars on marketing campaign adjustments
- Reduced IVR update time to less than one hour
“NiCE CXone gives us the features and flexibility we need at a cost that is minimal in comparison.”
Bruce Westenskow
CTO and Co-founder
For AI / Innovation Leaders
Scale AI from pilots to real business impact
Moving beyond experimentation takes more than models. Use the NiCE CXone platform to orchestrate, govern, and execute AI across the enterprise.
- Orchestrate AI across the entire customer journey. Coordinate actions across front, mid, and back office to resolve end-to-end workflows, not isolated interactions.
- Scale with control and clarity. Move from assisted to automated operations with built-in governance and measurable progress at every stage.
- Operate with enterprise-grade trust. Manage models, decisions, and compliance in one place, with transparency from day one.
The result: lower cost to serve and the ability to scale service without adding headcount.
Proven impact
- 25+ AI agents on chatand phone
- 95% book directly with the AI agent
- 98% of users love the AI service
“With NiCE Cognigy AI, we’re able to provide our customers with real added value and deliver even better services and products.”
Peter-Pascal Meik
Manager Innovation & Projects
Toyota
For Operations & Contact Center Leaders
Run a tighter operation without burning out your team
You need to absorb more volume and protect SLAs without growing headcount. The NiCE CXone platform automates the routine, guides agents in real time, and unifies workforce and quality on one platform.
- Deflect the routine, focus humans on what matters. AI agents take repetitive calls off the queue so live agents work the high-value moments.
- Guide agents in the moment. Real-time guidance compresses handle time and replaces gut-feel coaching with objective scoring on 100% of interactions.
- One platform for workforce, quality, and performance. Unified WFM, QM, and Performance Management eliminate manual scheduling and sampling.
The result: lower cost to serve, faster resolution, better agent performance, higher service quality, and the ability to scale operations without proportional headcount growth.
Proven impact
- 95%+ of sales calls answered
- Double-digit efficiency gains
- 1.2M interactions managed annually
“Now that we have the foundations in place, we’re looking beyond our original program…”
Jon Wells
Contact Centre Director
Transform CX with an AI-first platform
CXone brings human and AI agents together on one customer experience AI platform—so you can automate service, empower your workforce, and deliver smarter customer engagement at scale.Built for the AI-first enterprise, CXone unifies your data, intelligence, and customer interactions in a single, connected system. The result is faster resolution, more personalized experiences, and trusted performance across every touchpoint.
AI with purpose
Trained on the largest CX dataset in the industry and refined across billions of interactions, our specialized AI models understand and apply insights from customer intent, sentiment, and outcomes.Learn more
Built for this moment
Migrate to an extensible, flexible cloud foundation that scales effortlessly, integrates anything, and keeps your CX running without interruption.Learn more
Secure and trusted
Sovereign-ready infrastructure, global compliance, encrypted data, AI governance and observability to scale automation with confidence.Learn more
Delivering proven value
We bring decades of CX leadership to guide enterprises into an AI-first future. Today we are leading the shift to AI-first CX, operationalizing AI across millions of interactions, global deployments, and mission-critical environments.Learn moreAccelerating transformation for enterprise customer engagement
NiCE gives you the clarity, intelligence, and technology to scale AI-first CX with confidence.
Turn your customer data into CX intelligence
CX AI Models
Most AI models are general-purpose. NiCE AI models are purpose-built for customer experience—trained on CX-specific data, optimized for resolution, and embedded directly into orchestration and automation workflows.
Customer Engagement Data
Data becomes connected intelligence when it’s unified. CXone captures every signal—intent, sentiment, behavior, outcomes—and activates it in real time across AI agents, orchestration, and workforce tools.
The AI platform that runs customer experience
at scale
NiCE CXone is the only platform that delivers best-of-breed AI capabilities across every pillar of customer engagement—all on a single, unified foundation.Download whitepaperReal execution, real transformation, real results
Explore features of the CXone platform
Purpose-built AI for CX
Maximize the value of AI across every interaction with connected intelligence and market-leading AI agents that drive smarter CX and better outcomes.
Integrations
Unify data and harness connected intelligence with pre-built integrations, intuitive no/low-code tools, and an elite partner ecosystem.
Cloud Architecture
Optimize and scale your operations with 40+ apps built on a secure and reliable cloud.
Trust Center
Safeguard business-critical operations with enterprise-grade security, rigorous compliance, and absolute resiliency backed by a guaranteed SLA.
Two Leaders.
One Platform.
At NiCE, we’re setting the standard for AI-first customer experience.Get the reports
Customer recognition.
Backed by real results.
NiCE is the only vendor named a Gartner Customers’ Choice in Voice of the Customer for Contact Center as a Service reportRead the reportTransforming businesses, one proven outcome at a time
