Watch a 4-minute demo of NiCE CXone
Follow one weather disruption from the first spike in calls to resolution, and see how NiCE CXone runs AI agents and human agents together on one platform.
- Agentic AI that scales instantly
Watch a NiCE Cognigy AI agent resolve routine requests during a call surge, while human agents take the complex, high-emotion cases.
- Human and AI agents, managed together
See supervisors monitor, join, and take over any conversation from one workspace, with full context on every handoff.
- AI that learns and acts
See interaction analysis recommend a new AI agent that goes live in minutes, with pre-approved policies, connected systems and simulation testing.
INSIDE THE DEMO
A weather disruption, handled end to end
A storm grounds flights and call volume jumps. AI agents resolve routine requests. Human agents take the customers who need a person. Supervisors see every conversation in one place. Meanwhile, CXone analyzes each interaction, identifies affected customers and contacts them first, applying your policies and remembering their preferences.
Absorb demand spikes
NiCE Cognigy AI agents scale instantly, so service holds up when volume surges.
Protect customer loyalty
AI agents reach affected customers first with personalized, policy-based resolutions.
Improve with every interaction
Turn continuous analysis into new AI agents, governed and ready in minutes.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.