What are Leaderboards?
Leaderboards show employees where they stand compared to their peers on important key performance indicators (KPIs), with instant recognition and accountability. They provide a visual representation that is completely customizable, depending on the KPIs important to an organization. Leaderboards can display performance at an individual or team level.
Setting up clear and concise goals and presenting them in an aesthetically pleasing way motivates and empowers employees.
How NICE is Redefining Customer Experience
NICE offers the industry’s only unified AI platform for customer service automation. CXone Mpower revolutionizes how organizations automate customer service from start to finish—with channels, data, end-to-end workflows, and enterprise knowledge converging to improve customer experience at scale. With domain specific AI trained on the industry’s largest CX dataset, an open framework with endless integration possibilities, and a complete suite of advanced AI applications, CXone Mpower is one platform built for organizations of all sizes to deliver seamless customer service experiences, boost operational efficiency, and drive better outcomes.Interaction Orchestration
Omnichannel interaction routingDigital and Voice ChannelsAutomatic Call Distributor (ACD)Interactive Voice Response (IVR)Proactive Engagement
