What is Gamification?

Gamification rewards teams for staying on task, turning the best behaviors into habits. Whether winning redeemable coins, collecting badges or climbing the leaderboard.

Gamification is an old concept with new capabilities. And while it looks like it’s all fun and games from the surface, gamification reaps huge benefits. Old-school gamification efforts are manual, labor-intensive and difficult to sustain. But modern-day gamification automates games and provides a sustainable, dynamic way to reward and engage agents.

With gamification, supervisors can run automatic games and agents can go head-to-head on important KPIs by wagering coins and challenging peers. Games are typically longer term, while challenges can be used to boost performance during critical periods. Agents can spend coins in a virtual marketplace, which can be customized to offer prizes.

Gamification decreases supervisor workload, so they are free to make a bigger impact, and it keeps agents inspired and in-the-game.

How NICE is Redefining Customer Experience

NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.

It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.

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