What is a System Administrator?

System administrator is an information technology (IT) role that is responsible for installing, maintaining, and troubleshooting an organization's networked computer systems. This typically includes servers, operating systems and applications that run on the network.

A systems administrator's goals are to meet end-users' needs and to ensure high system availability. To accomplish these goals, system administrators plan for future system needs, continuously monitor and fine-tune the network and its assets, ensure the system is secure from outside threats, and react quickly to system outages.

In fact, one of a system administrator's most important skills is problem solving. If a system administrator supports applications such as, for example, a timekeeping system, they will likely support the initial installation, apply software updates, assist with configurations, and monitor the application's performance.

The number of system administrators within an organization will depend on the size and complexity of the operation. A smaller business might have only one system administrator and they might also act as the network administrator. On the other hand, large enterprises typically have a whole team of system administrators.

How NICE can help

Having your contact center software in the cloud greatly reduces your system administration responsibilities.

NICE CXone is the market leading contact center software in use by thousands of customers of all sizes around the world. CXone is a cloud native, unified suite of applications designed to help a company holistically run its contact (or call) center operations. CXone includes:

Omnichannel Routing – routing and interaction management. These solutions include an automatic call distributor (ACD), interactive voice response (IVR), interaction channel support and proactive outbound dialer.

Workforce Optimization – unlocks the potential of your team. These solutions include workforce management (WFM), quality management (QM), recording and performance management (PM).

Open Cloud Foundation – enables rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly and serves customers of all sizes globally. We guarantee an industry-best 99.99% availability and offer easy customization through RESTful APIs and DEVone developer program.

CXone also includes pre-defined CRM integrations and UCaaS integrations with most leading solutions on the market.