What is a Server?

A server is software or hardware that handles requests for services or information from client machines on a computer network. Servers are typically dedicated to a single function. For example, there are web servers, print servers, database servers, and application servers.

Just about any computer can perform as a server, however to process even a moderate volume of requests, specialized server hardware is needed. These machines are manufactured specifically to function as servers. For example, they have larger caches, faster processors, and more memory than a typical desktop computer. This makes them uniquely suited to handle high volumes of a defined set of tasks.

Servers in the contact center

Contact centers who have their software on-premise (not hosted) likely have several servers on site, possibly one for every primary application if it's a large contact center. This often requires special, disaster-proof rooms to house the servers and technical staff to maintain them. In contrast, contact centers who have their software hosted in the cloud have far less hardware to maintain because the software provider is responsible for that.

How NICE can help

NICE CXone is the market leading contact center software in use by thousands of customers of all sizes around the world. CXone is a cloud native, unified suite of applications designed to help a company holistically run its contact (or call) center operations. CXone includes:

Omnichannel Routing – routing and interaction management. These solutions include an automatic call distributor (ACD), interactive voice response (IVR), interaction channel support and proactive outbound dialer.

Workforce Optimization – unlocks the potential of your team. These solutions include workforce management (WFM), quality management (QM), recording and performance management (PM).

Open Cloud Foundation – enables rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly and serves customers of all sizes globally. We guarantee an industry-best 99.99% availability and offer easy customization through RESTful APIs and DEVone developer program.

CXone also includes pre-defined CRM integrations and UCaaS integrations with most leading solutions on the market. These integrations provide a holistic contact center software solution capable of elevating customer experiences for companies of all sizes.