• Login
  • FRLanguages
    • English
    • Deutsch
    • Français
    • 日本
    • 简体中文
    • العربية
    • 한국
    • Español
Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Plateforme

    Plateforme Cxone Mpower

    • Workflows

      Automatisez chaque parcours de service client

    • Agents

      Maximisez la performance des agents

    • Connaissances

      Centralisez les données et la connaissance client

    Automatisation du Service Client

    • Présentation de la plateforme

      Plateforme d'IA pour automatisation du service client

  • Produits

    L'IA de confiance pour les entreprises

    • Copilot

      IA pour les employés

    • Autopilot

      IA pour les consommateurs

    • Actions

      IA pour les leaders de l’expérience client

    • Toutes les solutions IA d'expérience client

    Produits

    • Digital & Self-Service

      Self-Service fluide propulsé par l'IA conversationnelle

    • Gestion de l'Engagement Employé

      Applications robustes pour optimiser l'expérience employé (WEM)

    • Routage & Orchestration des Parcours

      Parcours client fluide sur tous les canaux, voix et digitaux

    • Accompagnement de l'Agent

      Outils IA pour guider et coacher les agents en temps réel

    • Analytique CX

      Des insights concrets pour améliorer l'expérience client

    • Plateforme Cloud Ouverte

      Plateforme cloud-native innovante pour soutenir l'expansion de votre expérience client

  • Solutions

    Par objectif métier

    Par objectif métier

    • Augmenter les Revenus

      Accélérez les ventes et la croissance du centre d’appels

    • Engager les Employés

      Renforcez l’autonomie et l’engagement

    • Fidéliser vos clients

      Améliorez la fidélité client à chaque interaction

    • Stimuler la Transformation Digitale

      Renforcez l’agilité et modernisez votre entreprise

    • Accroître l'Efficacité Opérationnelle

      Exploitez l’IA et l’automatisation

    • Passer au Cloud

      Migrez vos opérations vers le cloud

    • Améliorer la Conformité

      Protégez votre entreprise et vos clients

  • Services

    Services

    • Support client

      Un support mondial sur lequel vous pouvez compter

  • Ressources

    Ressources

    • Ressources

      Livre blancs, fiches produit, démos et autres

    • Blog

      Les dernières actualités CX par nos experts

    • Évènements

      Événements et webnaires à venir

    • Glossaire

      Lexique et définitions des termes en relation client

  • Société

    Société

    • À propos de NICE

      Faciliter des expériences fluides dans le cloud

    • Événements

      Événements et webnaires à venir

    • Communiqué de presse

      Les dernières actualités sur NICE

    • FRLanguages
      • English
      • Deutsch
      • Français
      • 日本
      • 简体中文
      • العربية
      • 한국
      • Español
    • Nous contacter
      • Login
      linkedinlinkedinlinkedinlinkedin
    • Home
    • Glossaire
    • SaaS (Software as a Service)
    Voir une démo
    Obtenir un devis
    Librairie de ressources

    On this page

    • What is Software as a Service (SaaS)?
    • Explore Products
    • What can NICE do for you?

    • SCHEDULE A DEMO

    Vous souhaitez en savoir plus ?

    S’inscrire à la newsletter

    SUIVEZ-NOUS SUR LES RÉSEAUX

    linkedinlinkedinlinkedinlinkedin
    • Conditions d'utilisation
    • Politique de confidentialité
    • Directives légales
    © 2025 NICE

    What is Software as a Service (SaaS)?

    Software as a Service (SaaS) is a software distribution and licensing model in which a vendor hosts software in the cloud and makes it available for clients to access via the internet. This means the vendor is responsible for managing not just the software, but also the related hardware and database, and charging the client a monthly subscription fee. Comparatively, organizations that opt for an on-premises model are responsible for the management, maintenance and capital expenditure related to their hardware.

    The software as a service (SaaS) model is available to support any number of business functions, including human resources, accounting, billing, email, and contact centers. Organizations that use software as a service (SaaS) choose it for the many benefits it offers, including:

    Software as a service (SaaS) also has a few drawbacks. For example, SaaS providers are typically less likely to customize their software, although clients might accomplish what they need with configuration options. Also, not all software as a service (SaaS) providers are created equal - clients should ensure vendors have relevant security certifications and that contracts contain acceptable terms.

    How NICE can help

    NICE CXone is the market leading contact center software in use by thousands of customers of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help a company holistically run its contact center operations. CXone includes:

    Open Cloud Foundation – enables rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly and serves customers of all sizes globally. We guarantee an industry-best 99.99% availability and offer easy customization through RESTful APIs and DEVone developer program.

    Omnichannel Routing – routing and interaction management that empowers agents to positively and productively interact with customers in digital and voice channels. These solutions include an automatic call distributor (ACD), interactive voice response (IVR), interaction channel support and proactive outbound dialer.

    Workforce Optimization – unlocks the potential of your team by inspiring employees' self-improvement, amplifying quality management efforts to enhance customer experience and reducing labor waste. These solutions include workforce management (WFM), quality management (QM), recording and performance management (PM).

    CXone also includes pre-defined CRM integrations and UCaaS integrations with most leading solutions on the market. These integrations provide a holistic contact center software solution capable of elevating customer experiences for companies of all sizes.

  • Less IT overhead - clients don't have to buy servers, hire a system administrator, load software updates, or tune databases - that's handled by the vendor, allowing the client to put their focus elsewhere.
  • Flexibility - software as a service (SaaS) typically allows clients to quickly scale up or down, pay only for what they use, and terminate the arrangement with little notice.
  • Ubiquitous access - because SaaS applications are accessed through the internet, all that's needed is a computer and internet access. This makes it a good model for companies that have a mobile workforce or employees that work from home.
  • How NICE is Redefining Customer Experience

    NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.

    It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.

    Back to Glossary

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

    Digital and Voice Channels

    Automatic Call Distributor (ACD)

    Interactive Voice Response (IVR)

    Proactive Outbound Dialer

    Workforce Management (WFM)

    Quality Management (QM)

    Interaction Recording

    Performance Management (PM)

    CRM Integrations

    UCaaS Integrations

    Call Center Software

    Customer Experiences

    Enlighten AI Copilot

    Enlighten Actions

    Enlighten Autopilot

    Enlighten AutoSummary

    Omnichannel
    Routing

    Workforce Engagement Management (WEM)

    CRM & UCaaS
    Integrations

    NICE Enlighten
    AI for CX